Refund policy

Cancellation requests

Email support@profanlab.com within 12 hours of completing your purchase if you need to cancel. Because every jersey is made to order, cancellation cannot be guaranteed after this window if production has started.

30-day protection for our errors

Contact us within 30 days of delivery for a free replacement or full refund when the issue was caused by our error, including:

  • Incorrect size: the size received does not match the size ordered.
  • Wrong design or print: the design or print differs from the order shown or submitted on the website.
  • Damaged goods: the item arrives torn, peeling, broken, or otherwise damaged.

How to request help

  1. Email support@profanlab.com within 30 days of delivery.
  2. Include your order number and clear photos showing the issue.
  3. After verification, we will issue a full refund or process an authorized replacement within 3–5 business days.

You do not need to place a new order and there is no additional charge for an authorized replacement. Replacement transit is typically 7–12 business days, within our broader standard shipping estimate of 5–18 business days. Peak periods, customs, carrier delays, or additional inspection may add time.

Return shipping

In most cases involving our error, you do not need to send the item back.

If you prefer a refund and we require a return, contact us first so we can provide the correct authorized return address and instructions. Do not send returns to our Denver administrative address or any other address without prior authorization. Unauthorized returns may not be received or matched to your claim.

Refunds

  • Method: approved refunds are issued to the original payment method.
  • Processing: we process approved refunds within 1–5 business days.
  • Posting time: your bank or payment provider may need an additional 3–7 business days to post the funds.

Exchanges

We do not offer standard exchanges. If the issue is caused by our error—wrong size, incorrect design or print, or damage—we will handle it through the process above. You do not need to place a new order for an authorized replacement.

Customer-entered details

Made-to-order products are not eligible for return or refund because of customer-entered spelling, number, size, artwork, or other customization errors. Please review every detail before checkout. This does not limit the protection described above when the error is ours.

Contact

Email support@profanlab.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM Mountain Time, excluding weekends and U.S. public holidays. We typically reply within 24–48 hours on business days.